Terms of Service

Nu Vantage AI, LLC · Last updated: August 30, 2026

These Terms of Service (“Terms”) are a legal agreement between Nu Vantage AI, LLC (“Nu Vantage AI,” “we,” “us,” or “our”) and the business customer (“Client,” “you,” or “your”) that uses our services. By creating an account, signing up for a trial, or using our services, you agree to these Terms.

1. Services

Nu Vantage AI provides an AI receptionist known as “KIRA” and related service-communication and workflow-automation services for home-service businesses. Services may include inbound call answering, call qualification, appointment booking, estimate-request intake, service-related text and email follow-up, review-request workflows, and CRM integration, depending on the Client’s selected plan.

Unless expressly authorized in a separate written order form and compliance addendum, the Services do not include outbound telemarketing calls, promotional artificial-voice calls, marketing text-message campaigns, or the purchase, scraping, or uploading of third-party marketing lists.

Nu Vantage AI may use subcontractors and third-party service providers to deliver the Services, subject to appropriate confidentiality, security, and data-use restrictions.

2. Trial and Conversion to Paid Service

Any free trial and its duration, included minutes, limitations, conversion date, post-trial plan, recurring price, and cancellation deadline shall be disclosed on the applicable order or checkout page before the Client enrolls. Unless otherwise stated in the order form, the trial consists of two (2) setup days followed by thirty (30) service days and includes two hundred (200) phone minutes.

Nu Vantage AI shall send a reminder to the Client’s account email at least three (3) calendar days before the first paid charge. Unless the Client cancels before the stated conversion date, the selected plan will automatically convert to a month-to-month paid subscription.

3. Fees, Billing, and Payment

a. Plans

Plans are billed monthly via Stripe. Current plans: Foundation ($497/month + $1,500 one-time setup), Builder ($797/month + $1,500 one-time setup), and Scaler ($1,997/month + $2,500 one-time setup). Setup fees are non-refundable once onboarding has begun.

b. Usage Charges

Phone usage is charged at the rate stated on the order form or current pricing schedule. Nu Vantage AI may use a third-party telecommunications carrier to provide call routing and related services. Unless the order form expressly states otherwise, the Client pays Nu Vantage AI through its prepaid wallet and does not receive a separate carrier invoice.

c. Prepaid Wallet

The Client is responsible for maintaining a sufficient prepaid balance. The Client authorizes any automatic wallet-refill amount and threshold selected during enrollment. Nu Vantage AI shall not materially change an automatic-refill amount without advance notice. Phone service may be suspended if the balance is insufficient.

d. Taxes

You are responsible for any applicable taxes.

4. Cancellation

You may cancel anytime by notifying us or cancelling within your account before the next billing date. Cancellation stops future subscription charges; phone minutes already used remain payable. No refunds are provided for partial months.

5. Your Responsibilities

Removed. The former Sections 5, 8, and 9 have been consolidated into Section 8 (Communication and Recording Compliance) per the attorney’s review.

6. Integration with Your Systems

When the Services are connected to a system that you own or control — for example, a GoHighLevel account you maintain or a third-party CRM linked via webhook or API — Nu Vantage AI transfers data to that system as configured. You acknowledge that once data is transferred to a system you own or control, Nu Vantage AI does not control, and is not responsible for, the security, retention, access, accuracy, or lawful handling of that data. You are solely responsible for configuring and using such systems, and for retaining any records (including call recordings and consent records) that you are required by law to maintain.

6a. Client Data and Service Technology

As between the parties, the Client retains all ownership rights in information, content, customer records, and call data submitted to or collected through the Services on the Client’s behalf (“Client Data”). The Client grants Nu Vantage AI a limited, nonexclusive right to process Client Data solely to provide, secure, support, and improve the Services and to comply with law.

Nu Vantage AI retains ownership of the Services, software, prompts, templates, workflows, documentation, models, methods, and general know-how, excluding Client Data and Client-owned trademarks or content.

Nu Vantage AI shall not sell Client Data, use it for unrelated advertising, create biometric voice identifiers, or use identifiable call recordings to train a general-purpose AI model without separate written authorization and any legally required notice or consent.

Aggregated or deidentified information may be used to analyze and improve the Services only if it cannot reasonably be linked to the Client or an identifiable individual.

7. Record Retention

To provide the Services and to evidence compliance, Nu Vantage AI retains its own limited copy of records for a defined retention period: full call recordings are ordinarily retained for no longer than twenty-four (24) months, and a limited consent recording, transcript excerpt, and related consent audit record may be retained for up to seven (7) years, after which such copies are deleted. This is separate from, and in addition to, any copy stored in a system you own or control, for which you are responsible as described in Section 6.

7a. Confidentiality and Data Security

Each party shall protect the other party’s nonpublic business, technical, and customer information using at least reasonable care and shall use such information only to perform or enforce these Terms.

Nu Vantage AI shall maintain commercially reasonable administrative, technical, and physical safeguards appropriate to the nature of Client Data, including reasonable access controls, credential protection, vendor oversight, encryption in transit, and procedures for detecting and responding to security incidents.

Nu Vantage AI shall notify the Client without unreasonable delay after confirming unauthorized access to Client Data and shall provide information reasonably necessary for the Client to satisfy applicable notification obligations. Nu Vantage AI shall not notify affected individuals on the Client’s behalf unless required by law or authorized by the Client.

If Nu Vantage AI processes personal information on the Client’s behalf, the parties shall comply with any applicable data-processing addendum incorporated into the order form.

8. Communication and Recording Compliance

a. Nu Vantage AI Responsibilities

Nu Vantage AI is responsible for configuring the Services to deliver the recording and consent disclosures described in its approved workflows, maintaining platform-level opt-out and suppression functions, processing instructions lawfully received from the Client, and complying with laws applicable to Nu Vantage AI’s own operation of the Services.

b. Client Responsibilities

The Client is responsible for the legality and accuracy of its campaigns, contact lists, offers, instructions, operating jurisdictions, and Client-provided content. The Client shall not use purchased, scraped, rented, or third-party contact lists without Nu Vantage AI’s prior written approval and documented evidence of legally sufficient consent.

c. Marketing Restrictions

The Client may not use service-related consent for marketing. Marketing calls or text messages using automated technology or an artificial, prerecorded, or AI-generated voice may be initiated only through an approved workflow after legally sufficient prior express written consent has been documented.

d. Recording

Nu Vantage AI shall provide a recording disclosure and request recording consent through the approved AI greeting. The Client shall identify the states in which it operates and shall not disable or materially modify the disclosure without Nu Vantage AI’s written approval.

e. Cooperation

Each party shall promptly notify the other of complaints, opt-outs, government inquiries, subpoenas, or claims involving communications made through the Services and shall reasonably cooperate in responding.

9. Call Recording

Removed. Consolidated into Section 8(d) (Recording) per the attorney’s review.

10. AI Limitations

Our AI assistant is designed to respond helpfully but may occasionally provide inaccurate, incomplete, or inappropriate responses. You are responsible for reviewing important communications and for emergency or critical business decisions. AI services are provided “as is.”

11. Disclaimer of Warranties

Except as expressly stated, the services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, Nu Vantage AI, LLC and its owners, officers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising out of or related to the services, whether in contract, tort, or otherwise. Our total aggregate liability shall not exceed the amounts paid by you to us during the three (3) months preceding the event giving rise to the claim.

13. Indemnification

a. Client Indemnification

The Client shall defend, indemnify, and hold harmless Nu Vantage AI and its officers, owners, employees, and agents from third-party claims arising from: (i) Client-provided content or contact lists; (ii) the Client’s unlawful marketing instructions; (iii) the Client’s material modification or circumvention of an approved consent, recording, or opt-out workflow; or (iv) the Client’s material breach of these Terms or applicable law.

b. Nu Vantage AI Indemnification

Nu Vantage AI shall defend, indemnify, and hold harmless the Client from third-party claims arising from: (i) Nu Vantage AI’s material violation of applicable privacy, recording, or communication law in operating the Services; (ii) unauthorized use or disclosure of Client Data caused by Nu Vantage AI’s failure to maintain commercially reasonable safeguards; or (iii) a claim that the unmodified Services infringe a United States intellectual-property right.

c. Procedure

The indemnified party must promptly notify the indemnifying party and reasonably cooperate in the defense. The indemnifying party may control the defense but may not settle a claim in a manner that admits wrongdoing by, imposes nonmonetary obligations on, or fails to fully release the indemnified party without its written consent.

14. Termination and Data Disposition

Either party may terminate a month-to-month subscription before the next renewal date by providing notice through the account portal or to the email address designated for notices. Nu Vantage AI may suspend the Services immediately for nonpayment, security risk, unlawful use, or conduct reasonably likely to expose Nu Vantage AI or another person to liability.

Following termination, the Client shall have thirty (30) days to request an export of Client Data then maintained by Nu Vantage AI in a reasonably available format. Thereafter, Nu Vantage AI may delete Client Data in accordance with its retention schedule, except for limited consent, suppression, billing, security, backup, and legal-hold records.

Sections concerning payment obligations, intellectual property, confidentiality, liability limitations, indemnification, dispute resolution, and record retention survive termination.

15. Governing Law; Venue; Attorneys’ Fees

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except that mandatory law applicable to a party or affected individual shall not be waived solely by this provision.

The parties shall first attempt in good faith to resolve a dispute through written notice and at least thirty (30) days of informal negotiations. Any unresolved action shall be brought exclusively in the state courts located in San Diego County, California, or the federal district court serving that county. Each party consents to personal jurisdiction and venue in those courts.

The prevailing party in an action arising from these Terms may recover reasonable attorneys’ fees and costs to the extent permitted by law.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice. Continued use after changes take effect constitutes acceptance.

17. Contact

Nu Vantage AI, LLC · [email protected] · 1111 6th Ave Ste 550 PMB 435864, San Diego, CA 92101-5211